Terms & Conditions Of Sale And Services

1. Quotations and Orders

All quotations are based on the information, dimensions, photographs, artwork and requirements supplied by the customer.

Unless otherwise stated, quotations are valid for 7 days.

An order becomes binding when we accept the order or the customer accepts our quotation and pays any required deposit or payment.

Any changes requested after an order has been confirmed may result in additional charges.

2. Prices and Payment

Prices will be confirmed on the relevant quotation, order or invoice.

Payment must be made according to the payment schedule stated on the invoice or quotation.

Where a deposit is required, work, manufacturing, ordering or allocation of equipment may not commence until cleared payment has been received.

The remaining balance must be paid by the date specified on the invoice.

We reserve the right to suspend services, delivery, training or support where payments are overdue.

3. Deposits

Where a deposit is required to secure a booking, demonstration, printing date, machine order or other service, the deposit confirms the customer's intention to proceed.

Whether a deposit is refundable will depend upon the terms stated on the relevant quotation, invoice or order confirmation and the customer's statutory rights.

Where a machine, component, customised item or other product has already been specifically ordered, manufactured or customised for a customer, cancellation rights may be limited where permitted by law.

Nothing in these Terms removes any cancellation or refund rights that a consumer is legally entitled to exercise.

4. Customer Responsibilities

Before printing begins, the customer must ensure that:

• The wall or surface is accessible, safe and ready for printing.
• The surface is clean, dry and free from excessive dust, grease or contamination.
• The wall is reasonably smooth and suitable for printing.
• Paint, plaster and other coatings are properly bonded to the surface.
• Furniture and other obstructions are removed where reasonably required.
• Electricity and suitable working access are available.
• The customer has permission to use any artwork, photograph, logo, trademark or design supplied to us.

5. Surface Condition

Wall printing results depend heavily on the condition and construction of the surface. We cannot guarantee identical results across different paints, plaster, brick, concrete, timber, glass or other substrates.

We are not responsible for problems caused by pre-existing defects, including:

• Loose or flaking paint
• Damp or moisture
• Cracked plaster
• Uneven or bowed walls
• Dusty or contaminated surfaces
• Poorly prepared surfaces
• Existing wall damage
• Defective coatings or paint
• Surface movement after printing

We will take reasonable care when carrying out the work.

6. Artwork and Colour

The customer is responsible for approving the final artwork, spelling, dimensions, layout and positioning before printing begins. Once approved and printing has commenced, alterations may be chargeable.

Colours displayed on phones, tablets, computer monitors or printed proofs may differ from the final wall print.

Minor variations in colour, texture, positioning and appearance caused by the wall surface, lighting, ink, printing process or equipment are not considered defects where they fall within reasonable commercial tolerances.

7. Print Dimensions

Quoted dimensions are approximate unless expressly agreed otherwise.

Final dimensions may need to be adjusted to accommodate walls, skirting boards, ceilings, sockets, pipes, furniture, architectural features or the operational limitations of the printing equipment.

8. Inspection of Completed Work

Customers should inspect the completed print as soon as reasonably possible. Any concerns should be reported to us promptly and preferably within 24 hours of completion, together with photographs where appropriate.

The 24-hour notification period does not remove or restrict any statutory rights a consumer may have in relation to services that have not been performed with reasonable care and skill.

9. Damage After Completion

Once the work has been completed, we are not responsible for subsequent damage caused by circumstances outside our control, including scratching, cleaning chemicals, impact, water, damp, building works, repainting, structural movement, deliberate damage or third-party interference.

10. Machine Orders

Machine specifications, accessories, printheads, inks, computers, rail systems and other inclusions will be stated in the quotation or invoice.

Product specifications may occasionally change due to manufacturer improvements or availability.

We will not make a material substitution without informing the customer where this would materially affect the order.

11. Delivery

Any delivery or shipping times provided are estimates unless expressly agreed otherwise.

International manufacturing, customs, ports, shipping companies and other third parties can cause delays outside our reasonable control.

We will keep customers reasonably informed of material delays that become known to us.

Risk and ownership will pass in accordance with applicable law and any specific terms stated on the invoice or sales agreement.

12. Inspection on Delivery

Customers should inspect machines and equipment promptly after delivery. Any obvious transit damage, missing components or visible problems should be reported to us as soon as reasonably possible with photographs or video evidence.

Where appropriate, packaging should be retained while a delivery issue is investigated.

13. Training

Where face-to-face training is included with the purchase of a machine, training will cover reasonable operation, setup, printing procedures, cleaning and routine maintenance.

The customer is responsible for following training, operating instructions and maintenance procedures after training has been completed.

Additional training requested later may be chargeable.

14. Machine Maintenance

Wall printers are specialist printing equipment and require regular cleaning and maintenance. The customer is responsible for:

• Following the supplied operating instructions
• Carrying out routine maintenance
• Correctly maintaining the printhead
• Using suitable approved inks and consumables
• Preventing ink from drying within the printhead or ink system
• Following shutdown and storage procedures
• Maintaining the machine in an appropriate environment

Damage caused by misuse, neglect, incorrect maintenance, unauthorised modification, unsuitable consumables or failure to follow operating instructions may not be covered by warranty.

15. 28-Day Returns Policy

Subject to the exclusions below and any applicable statutory rights, eligible physical products may be returned within 28 days of receipt.

The customer must contact The Ink Crafter before returning an item and obtain return instructions.

Unless the product is faulty and applicable law requires otherwise, the customer is responsible for arranging and paying all return delivery, shipping, courier, insurance, packaging and transportation costs.

The customer is responsible for ensuring returned products are adequately packaged and protected during transit. We strongly recommend that customers use an insured and trackable delivery service for high-value equipment.

The Ink Crafter is not responsible for returned goods that are lost or damaged in transit where the return transportation is the customer's responsibility.

16. Condition of Returned Products

For returns made under our voluntary 28-day returns policy, products should be returned:

• In their original condition
• With all supplied accessories
• With manuals, cables and components
• In original packaging where reasonably possible
• Without damage beyond that reasonably necessary to inspect the product

Where legally permitted, we reserve the right to make an appropriate deduction from a refund if a returned product has been damaged, excessively handled, used beyond reasonable inspection, or is missing parts or accessories.

17. Machines and Special Orders

Certain machines may be manufactured, configured, personalised or ordered specifically for an individual customer.

Where permitted by law, customised, personalised or made-to-order products may be excluded from cancellation or return rights that would otherwise apply to standard products.

This does not affect a customer's statutory rights where goods are faulty, not as described or otherwise fail to conform to the contract.

18. Faulty Products

If a customer believes a product is faulty, they must contact us with reasonable details of the problem.

We may request photographs, videos, diagnostic information or other reasonable evidence to help identify the issue.

Where reasonably necessary, the product may need to be returned or inspected so that the reported fault can be verified.

Nothing in these Terms limits a consumer's statutory rights in relation to faulty, damaged, unsafe or misdescribed goods.

Where applicable law requires The Ink Crafter to bear reasonable return costs for faulty goods, those statutory requirements will apply notwithstanding the general customer-paid return provision above.

19. Refunds

Where a refund is due, it will normally be issued using the original payment method unless otherwise agreed.

Refunds will be processed within the period required by applicable law.

Original delivery charges and return delivery costs will be handled according to the customer's statutory rights and the circumstances of the return.

20. Warranty

Where a warranty is supplied with a machine, the applicable warranty period and coverage will be stated in the quotation, invoice, warranty documentation or sales agreement.

Warranty coverage is subject to correct operation and maintenance. Warranty protection may not cover damage resulting from:

• Customer misuse
• Accidental damage
• Failure to clean or maintain the machine
• Dried or blocked ink caused by improper maintenance
• Unapproved inks or consumables
• Unauthorised repairs or modifications
• Electrical supply problems
• Physical damage
• Failure to follow operating instructions
• Normal wear and tear

Nothing in a commercial warranty replaces or reduces any statutory rights that cannot legally be excluded.

21. Technical Support

Where ongoing technical support is included, we will provide reasonable remote assistance relating to operation, maintenance and troubleshooting.

Support does not guarantee that every issue can be resolved remotely.

Where an engineer visit, replacement component or additional training is required and the issue is not covered by warranty, additional charges may apply.

22. Customer Artwork

The customer confirms that they have the necessary rights and permissions to reproduce any photographs, artwork, logos, trademarks, characters or other material supplied to us.

The customer is responsible for claims resulting from material supplied by them where they did not have the necessary rights or permissions.

23. Our Materials

Unless otherwise agreed, The Ink Crafter retains ownership of its own original business materials, training materials, documentation, photographs, marketing content and other intellectual property.

24. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to applicable law, The Ink Crafter will not be responsible for indirect or consequential business losses that were not reasonably foreseeable or for losses resulting from customer misuse, failure to maintain equipment, unsuitable surfaces or circumstances outside our reasonable control.

Different legal protections may apply depending on whether the customer purchases as a consumer or in the course of a business.

25. Statutory Rights

Nothing contained in these Terms & Conditions is intended to exclude, restrict or override rights that cannot legally be excluded.

Consumers may have rights under legislation including the Consumer Rights Act 2015 and, for certain distance or off-premises contracts, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where these Terms conflict with a mandatory consumer right, the statutory right will take precedence.

26. Business-to-Business Sales

Where a customer purchases a machine, equipment or service wholly or mainly for purposes relating to their trade, business, craft or profession, they will generally be treated as a business customer.

Consumer cancellation and return rights may not apply to business-to-business transactions.

However, where The Ink Crafter expressly offers a 28-day commercial returns policy, eligible business customers may use that policy subject to the conditions and exclusions stated in these Terms.

27. Events Outside Our Control

We will not be responsible for delays or failure to perform caused by circumstances reasonably outside our control, including severe weather, transportation disruption, customs delays, port disruption, industrial action, manufacturer delays, government restrictions, natural disasters, power failures or other comparable events.

We will take reasonable steps to minimise disruption where possible.

28. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

Where legally permitted, disputes will be subject to the jurisdiction of the courts of England and Wales.

Consumers residing elsewhere may also benefit from mandatory protections provided by the laws applicable to them.

29. Contact Us

Questions regarding orders, returns, cancellations, warranties or these Terms & Conditions should be sent to:

• Website: theinkcrafter.com
• Email: hello@theinkcrafter.com
• Address: Manor Road, East Preston, Littlehampton, West Sussex BN16 1QA